Privacy and Data Policy

This Privacy Policy explains how Lucky Mister collects, uses and protects personal information when you register, play or interact with our United Kingdom-facing services. We take your privacy seriously and describe below the categories of data we hold, how we use it, who we may share it with and the choices available to you.

Types of data we collect

Personal data

When you create an account we collect personal details such as your name, date of birth, email address, phone number and residential address. We also collect identity documents when verification is required and any communications you send to our support team.

Technical data

We record device and connection information including IP address, browser type, device identifiers, operating system, and language settings. We also log user activity on the site such as pages viewed, session timestamps and interactions with games and promotions.

Transactional data

Payment and account activity is recorded for deposits, withdrawals and bonuses. This includes transaction amounts, payment method, transaction dates and any related verification records needed to prevent fraud and comply with anti-money laundering checks.

How we use your information

We use personal and technical data to create and manage your account, carry out identity checks, process payments and handle withdrawals. Transactional and activity data help us detect suspicious behaviour, ensure fair play and improve our services. Where permitted we may use aggregated data for reporting and analytics.

Data protection and storage

We store personal data securely and retain it only for as long as necessary for the purposes set out here or to meet legal and regulatory obligations. Access to personal information is restricted to authorised staff and third-party providers who operate under data processing agreements. We protect data in transit and at rest using industry-standard encryption such as TLS and other technical safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable core site functionality and measure site performance. Third-party analytics and advertising partners may also place cookies to provide aggregated insights. You can manage cookie settings in your browser or through our cookie preference centre where available.

Your rights

You have rights under UK data protection law including the right to access the personal information we hold about you, request corrections, object to or restrict certain processing, and in some cases request erasure. You can also withdraw consent where processing is based on consent, though this will not affect processing required for account management or legal compliance.

Access, correction and deletion of data

To request access, correction or deletion please contact [email protected]. We will respond within a reasonable period and inform you if any request cannot be completed for legal or regulatory reasons, for example where data retention is required for fraud prevention or financial record-keeping.

Information sharing and third parties

We share information with service providers who assist with payments, identity verification, fraud detection, customer support and analytics. We may also disclose information where required by law or to protect our rights. All third parties are contractually required to handle data securely and only for agreed purposes.

Privacy policy updates

We may update this policy from time to time. Significant changes affecting how we process your personal data will be notified to you by email or via a notice on our site. Continued use of our services after changes implies acceptance of the updated policy.