Responsible Gambling
At Lucky Mister we take responsible gambling seriously. We want play to be safe and under control, and we provide clear tools and guidance so customers can manage their activity. This page explains the protections available, how to use them and where to get further help if gambling stops being fun.
Player protection principles
We put player safety first by offering transparent controls, identity checks where needed and prompt support. Our aim is to help customers make informed decisions and to reduce the risk of harm by encouraging sensible play patterns and early intervention where appropriate.
Activity-control tools
We provide several practical controls that you can apply to your account at any time from your profile settings.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are adjustable but any increase may include a cooling-off period to give you time to consider the change.
Loss limits
You can set loss caps that stop play after a specified amount of net losses over a chosen period. This helps keep sessions within budgets and prevents chasing losses.
Time limits and session controls
Use session reminders, maximum session lengths and enforced breaks to limit the time you spend gambling in a single sitting. You may also opt for automatic log-outs after inactivity.
Account breaks and self-exclusion
If you need a longer break, choose a temporary account suspension or self-exclusion. Self-exclusion options can be set for short periods or indefinitely; during exclusion access to the account will be blocked and marketing communications will stop.
How to self-exclude
Self-exclusion is available from your account settings or by contacting our support team. Once processed, the exclusion will prevent you from logging in, depositing or receiving promotional material. If you need assistance setting this up, contact our support team at [email protected].
Recognising signs of problematic behaviour
- Spending more time or money than intended
- Chasing losses to try to win back money
- Borrowing or using essential funds for gambling
- Hiding gambling activity from friends or family
- Neglecting work, family or other responsibilities
Practical tips for staying in control
- Decide a gambling budget and stick to it
- Use deposit and loss limits before you start
- Take regular breaks and set time limits
- Don’t gamble when tired, stressed or under pressure
- Talk to someone you trust if you notice worrying behaviour
Professional help and support organisations
If you or someone you know needs extra support, contact an independent organisation for confidential advice. In the UK you can access resources and help from BeGambleAware and GamCare, or speak to NHS services for local support. For immediate account assistance contact our support team at [email protected].